XMobots, the largest drone company in Latin America, is introducing something new to the market: the XPERTS. This specialized team offers on-site training and maintenance, without the need to travel in the middle of the harvest.
Find out how this exclusive service works for customers of XMobots dealers.
Who are the XPERTS?
XPERTS are specialized professionals strategically distributed throughout all regions of Brazil.
The aim is to provide technical support, including theoretical and practical training and maintenance services, becoming a mobile extension of the XMobots factory, as well as field demonstrations when necessary.
This saves farmers and service providers time and money by ensuring that their equipment is always in perfect working order.
"In addition to the dealer's own team of specialists, the customer can also count on XPERT," explains XMobots' Channels and Strategic Partnerships Manager, João Pedroso. "Even if the retailer doesn't yet have a specialized workshop in its store, the service can be provided by XPERT," he adds.
National coverage
Currently, there are 24 XPERTS spread from north to south of the country to ensure that customers in any location have fast, specialized on-site support.
How do I request an XPERT for maintenance?
Customers of XMobots resellers should start the process by contacting our technical support team on 0800 002 3340.
It's important to note that 95% of support requests are resolved remotely. However, in cases where XPERT's physical presence is required, technical support will make the referral.
This home support aims to optimize time and reduce costs associated with sending equipment for repair.
Parts replacement and home support
If XPERT identifies the need to change a part during maintenance of its equipment, it can make the request itself and order it directly from our technical support, in addition to carrying out the installation.
How do I request an XPERT for training?
Every customer who buys a drone through XMobots resellers receives a contact from XPilot, the pilot school of the largest drone company in Latin America.
Currently, customers have three options for taking the training: come to XMobots' headquarters in São Carlos (SP), take the training offered by the dealer or receive an XPERT on their property.
If the customer opts for home service, the XPilot team will arrange for XPERT to come to their property.
"The advantage of on-site training with XPERT is the possibility of being closer to the reality and difficulties of each area/crop/climate," explains XMobots Training Coordinator Wilson Roque.
Training on the client's property allows the lessons to be specific to their crop and the topography of the region.
XMobots near you
Explore the world of XPERTS from XMobots and take your drone experience to the next level.
If you already have a drone, whenever you need to, call our Technical Support on the phone or WhatsApp and ask about our XPERTS: 0800 002 3340, ext. 2.
If you would like to purchase a drone, contact our team on 0800 002 3340, ext. 8016.
Find out more about XPERTS at: www.xmobots.com.br/xperts.